Email Migration



Email Migration Staff and Students



KDE is making changes to the state email design. In order to achieve it, each district must be migrated to its own tenant. KDE and Microsoft contacted us, and Livingston County Schools are scheduled for April 26, 2018.

Migration will begin Thursday, April 26, 2018 beginning promptly at 3:30 p.m.  ALL COMPUTERS must NOT have any form of EMAIL OPEN from 3:25 p.m. until Monday.  If you have school email on your cell phones, do not attempt to open/access it.

All Email Services and access to Google Classroom will be unavailable Friday, April 27 - Monday April 30, 2018.  State/Microsoft Migration tasks will continue Friday-Monday. The expectation is that email will function by Tuesday, May 1, 2018. Some will be able to receive and send email before others on Tuesday, which is to be expected. Webmail will be accessible.  The staff who utilize the MAPI Outlook (Icon on desktop) will have to be manually reconfigured.  Everyone should be patient and understand not everything will not work perfectly until sometime later that week.

Prior to migration:  Please clean-up all un-needed emails.  No items contained in the Deleted Items folder will migrate. No STUDENT email content will migrate!  Students: If you want to save anything currently in your email, make a copy of it.

STAFF ONLY:  If you want to keep the contents of your ONE DRIVE, log into it prior to 4/16/2018. Personal Distribution Lists and Contacts will not migrate.  Copy them before 4/26/2018.  One Drive and SharePoint content will migrate, but expect it to lag behind email in the migration process.  

Post Migration, extra cloud-based features in Office 365, Office products and services, will be available. 

If you have further questions, contact the technology department at 270.928.2659


Questions & Answers about the Email Migration

1. When will migration begin?

Migration will Begin Thursday, April 26, 2018 beginning promptly at 3:30 p.m. ALL COMPUTERS must NOT have any form of EMAIL OPEN from 3:25 pm, until Monday.  If you have school email on your cell phones, do not attempt to open /access it.

2. Who is affected?

All students and staff in Livingston County School District will be affected to some degree. Staff will have their mailbox content migrated for them as part of the migration project. Students will NOT have any mailbox content migrated.

3. How am I affected?

Your emails, email folders, contacts, and calendar will automatically be migrated over. Active OneDrive users will also have their OneDrive content migrated.

After migration, Webmail will work as always, 5/1/2018.  Webmail can be accessed here.

For those that use the Outlook email client MAPI Client, the profile will need to be manually reconfigured after migration. If you fail to perform these steps, you will not be able to use Outlook but would have to use Webmail until you complete the steps. Instructions to reconfigure your Outlook profile are accessible here.

If you have email on your smartphone, you will need to reconfigure it after migration. Instructions to reconfigure your smartphone can be accessed here.

4. What do I need to do?

From now until April 26th, staff should clean up as much of their email as possible, such as delete old emails not needed, empty the trash folder, etc. (This will make the migration process much faster.) Instructions to help you cleanup your mailbox can be found here.

Staff can choose to back up their Outlook profile. This should not be necessary, but it never hurts to have an extra backup. Those instructions are accessible here.

The instructions staff will need after migration to set up their Outlook client again are here. The instructions (staff or students) to configure email on smartphones is found here.

Please be patient with us as we work through this very large project

5. How do I reconfigure email on my smartphone after migration?

The instructions to configure email on smartphones is found here.

6. How do staff backup their Outlook profile?

Staff can choose to back up their Outlook profile. This should not be necessary, but it never hurts to have an extra backup. Those instructions are accessible here.

7. How do staff reconfigure Outlook after migration?

The instructions on how to set up your Outlook client again are here.

8. What do students need to do to keep mailbox items they currently have?

As mentioned previously, student mailbox content is NOT being migrated. If a student has mailbox items they need to keep, move those items to: A personal account, print items, copy/paste the information into their Google Drive, ect.

9. How do I export a distribution list into a text file?

Since distribution group contacts do not migrate, you may want to export them into a text file prior to migration. The instructions on how to do that are accessible here. Once migration has been completed, you can then re-create your distribution group by importing the text file. Those directions will be forthcoming.

10. What do I need to do if I receive the following message or similar message: "Selected user does not exist..."?

If you receive this error message when trying to sign in to Google, please click on the 3 dots beside your name and select Sign out and Forget. Close your browser and relaunch it and try to sign back into Google. This applies to staff and students.

11. I am experiencing an issue signing into Skype for Business. What do I do?

Following migration, you may experience issues signing into Skype for Business. To resolve this issue, you can cancel the login process and the click Delete my sign-In info. Then click “Sign In” with your address in the sign-in address box.

12. What do I need to do as I can't get logged into my Webmail?

Many people will see that they stay logged into their old webmail account following migration, particular when you save your credentials. The easiest way to check is to log into webmail and then click on your name and picture in the top right-hand corner. A good value is an address that ends with

If you’re still logged into the old account, the bad value would be occurring if you see If you see a address, you’ll need to log out, wait for it to finish logging out, and then close your browser. Then you can log into webmail again with your address and it should take you to your “new” mailbox. You should be able to view new mail at that point.

If you have any trouble accessing webmail after the migration, please clear your browser cache and try again.

13. What will happen to my Read and Delivery Receipts after migration?

Read and Delivery Receipts should not be expected to work between districts due to the security concern of sending those receipts to the Internet as it advertises to SPAMMERS there is a live mailbox in existence.

14. How do I add my email signature back into my email?

Please follow the directions in this link. You can open an old email and copy your signature and paste it into step 3 of the directions.

15. How do I import a distribution group into Outlook?

Instructions to import members into a Distribution Group are located here. The instructions assume that the members are already in your contacts..

16. Why are older items I recently deleted now back in my mailbox?

The migration process for our district began two weeks prior to April 26th when Microsoft took a "snapshot" of your mailbox. This was done to reduce the overall time that migration would take. That snapshot plus any new items that were created during those two weeks leading up to April 26th will be in your mailbox. This was something no one was aware of prior to migration.